With the intent to retain its customers and to increase the level of satisfaction along the entire cycle of use of its products, Beauty Progress has set a qualified after-sales service, with an extended net of service points throughout the national and international territory. Easy and fast installation is one of the main strengths of Beauty Progress. Through strict application of protocols tested on thousands of equipment sold around the world, Beauty Progress technicians ensure a quick and efficient intervention that helps ensure the excellent durability and efficiency of all the machinery.
BEAUTY TEAM PROGRESS PERFORMS THE FOLLOWING ACTIVITIES:
• Installation and machine functioning
• Verification and optimization of all the parameters of the machinery
• Documentation, commissioning reports and possible back up.
Beauty Progress provides a maintenance service on a yearly basis to ensure that each individual Beauty Progress product works at optimal conditions. The maintenance contract provides for the updating and verification the performance of the machinery, environmental conditions and of all those parameters suitable to ensure maximum efficiency of the product.
Beauty Progress, with widespread facilities throughout the country, intervenes promptly in the field in order to minimize waiting times and responds rapidly and precisely to all problems.
Customer service Beauty Progress channel all requests to the proper professional who can respond to your specific needs. This includes the demand for technical documentation, creating a maintenance plan and requests for on site training for clients.
The validity of the Base Warranty lasts 24 months, and covers any manufacturing defects already present in the machinery upon delivery to the client. The Base Warranty of Beauty Progress carries out repair and / or replacement of the defective product, without any outlay to both parties manufacturer or buyer, excluding other costs such as shipping and materials. The Base Warranty is not applicable in case of accidental breakage or part of it. All repairs under Base warranty must be carried out at one of our Service Centres.
NOT CONSIDERED TO BE DEFECTIVE are products whose components are used overtime, such us: Xenon lamps for pulsed light (over 20,000 spots), pulsed light filters (10,000 spots), plates radiofrequency (over 200 hours of work), outdoor overalls at drainage (more than 200 hours of work), cavitation handpieces (over 500 hours of work) and everything else included or excluded from the Certificate of Guarantee of specific machinery.
EXTENDED SILVER WARRANTY
The Extended silver Warranty extends the Base Warranty up to 3 years of purchase, exactly under the same conditions. Contract can be arranged at any time during the period of validity of the Base Warranty, up to three months before its deadline, provided that the covered products have been originally serviced by the technical personnel of Beauty Progress and have undergone the required periodic checks. Inspection of the products is not required if, from the beginning of Warranty Base it has been entered into a Supplementary Silver Warranty.
EXTENDED GOLD WARRANTY
The Extended Gold Warranty extends Base and Silver Extended Warranty up to 5 years of purchase. The contract can be signed at any time during the period of validity of the Base Warranty or The Extended Silver up to 3 months before the end of the Warranty, provided that the covered products have originally been serviced by technical staff of Beauty Progress and have undergone the required periodic checks. Inspection of the product is not required if, from the beginning of the Base or silver Warranty it has been entered into a Supplementary Gold Warranty.
Beauty Progress also offers preventive maintenance contracts to supplement the guarantees described above (with the exception of those where it is already foreseen). Maintenance contracts allow engineers to detect faults early and to make repairs at the right time. This ensures continuous operation and without inconvenient delays. The products covered by this type of contract are annually serviced by the technical staff of Beauty Progress according to a specific checklist. Beauty Progress will provide maintenance reports. The Maintenance contract can be agreed at any time.
WARRANTY SERVICE TO OUR PRODUCTS UP TO 10 YEARS
All Beauty Progress products are covered by warranty Base Beauty Progress up to 24 months from the date of delivery, provided they are installed by the technical staff of Beauty Progress service and all eventual repairs
have been made and / or authorized by Beauty Progress, srl. In addition, Beauty Progress guarantees the availability of spare parts for a duration of at least 10 years from the purchase of machinery.