The paramount importance of Beauty Progress is full customer satisfaction and the creation of a solid and lasting relationship. To this end Beauty Progress has adopted an internal organization IsO: 9001, to guarantee its customers a full coaching service, before and after the sales. With a well-stocked and expert assistance service a team of engineers, technicians, doctors and biologists respond to the particular needs of the market. Beauty Progress is able to design customized solutions and provide a 360-degree support service, in every part of Italy and the world.
Customer assistance includes:
• technical and commercial consultancy services
• on-site service
• telephone support
• routine maintenance and repairs
• supplying of spare parts
PRE-SALE CUSTOM ASSISTANCE
A professional team works along with the customer to help with the choice of product that meets specific needs and to quickly reach maximum productivity, efficiency and reliability.
An accurate maintenance operation plan ensures the achievement of maximum levels of hardware and software updating.
ANOMALY FAILURE RECOVERY
In case of unexpected equipment failure, Beauty Progress service is able to promptly reach the machine and restart it quickly.
Beauty Progress staff responds to every request in a fast, precise and complete fashion.
Classroom and on-site training to transmit the best techniques for the correct use of our equipment .
A full range of guarantees support the customer in the long term in the management of the equipment. The reliability of Beauty Progress products allows us to cover our equipment with up to 24 months warranty (instead of the 12 months mandatory by law) along with the certainty of spare parts availability for at least 10 years.
The pre-sale Beauty Progress operation offers a wide range of customer services:
TECHNICAL AND COMMERCIAL PREVENTIVE ADVICE
Making use of important technical tools, as well as the enormous experience accumulated, we help find the best solution to ensure maximum equipment productivity at low costs.
ANALYSISNOF LOCAL AND INTERNATIONAL REGULATIONS
Constant research and study of the existing laws in the countries in which Beauty Progress operates, ensures our products to be always to date and complying with the given regulations, in order to obtain an increasingly competitive, functional product always in step with the needs of the domestic and international markets.
Analysis and discussion with the customer on specific technical issues of the equipments and its use, allow to define customization elements and provide additional features, so as to always ensure a product suited to the specific needs of each customer. If you require special adjustments, “modifications or customized solutions”, do not hesitate to ask.
In order to share the choices we made designing our devices, we organize training courses aimed to illustrate the detailed characteristics of the products and their proper use, after which specific training certificate is issued. The trainings are facilitated by technical, medical and commercial staff and are mandatory for those who purchase our machinery.